Customer service is at the core of what we do.
With Customer Plus, you’ll be supported by a CSM (Customer Success Manager) that acts as an extension of your own, bringing deep industry knowledge and providing regular updates on trends and opportunities to drive greater value for your business.
How Customer Plus works
We offer two tiers of Customer Plus services: Gold and Platinum. Both tiers provide a suite of services designed to elevate customer satisfaction, enhance service efficiency, and meet your operational requirements. For businesses requiring more comprehensive support, the Platinum tier provides an even broader range of features to tackle complex needs.
Why Choose Customer Plus?
Time Saving & Streamlined Support
Leveraging a CSM as part of your extended team, expect streamlined support for issue resolution and improved service delivery, allowing you to focus on what matters most – growing your business.
Simplified Resolutions
Your dedicated CSM takes the complexity out of issue resolution, serving as your direct liaison with Telehouse. From troubleshooting to escalating concerns, we ensure rapid resolutions that keep your business moving forward.
Support for Complex Needs
In times of need, your dedicated CSM manages escalations and ensures clear, timely communication to swiftly resolve issues and keep your business-critical operations running smoothly.
Compliance Assistance
Your CSM provides vital access to information and support, helping you navigate the growing demands of internal governance, compliance, and operational requirements.
A Trusted Partner
Your CSM serves as a trusted partner, elevating the relationship between your business and Telehouse to drive mutual success.
Get in touch now to learn more about how Telehouse Customer Plus can drive value for your business.