The expectations of customer service have changed dramatically, with organisations seeking more than just problem-solving. Today, they demand strategic partnerships, tailored support, and proactive communication to help them navigate increasingly complex challenges. So how can businesses adapt to meet these rising demands and deliver true value?
In this episode of Making Connections, host Nick Layzell, Customer Success Director at Telehouse, is joined by Neal Bowman, Senior Service Operations Manager, and Melissa Heaven, Senior Customer Success Manager. Together, they explore the changing nature of customer service and how providers are rethinking their approach to meet these demands.
They also discuss Telehouse’s Customer Plus service as an example of how tailored solutions can strengthen partnerships and support evolving needs.
