As service continuity and reliability is paramount to a hosting provider such as Ultraspeed, the company needed to find a colocation provider who could guarantee the highest level of connectivity.
Ultraspeed
In summer 2006 Ultraspeed decided to relocate its equipment to a new data centre to help improve its service offering with superior equipment, connectivity and high levels of security.
Client
Ultraspeed selected Telehouse for its proven Ultraspeed is a dedicated hosting solutions provider based in Shoreditch, London. From its launch in 1998 Ultraspeed has grown organically, primarily through recommendation, to become one of the most established companies in the sector. Whilst Ultraspeed serves businesses and organisations of all sizes, the company is focussed on those customers for whom reliability and immediate recovery are vital. It runs several critical services for central and local Government departments as well as the core e-commerce applications for a wide range of retailers.
Challenge
In summer 2006 Ultraspeed decided to relocate its equipment to a new data centre to help improve its service offering with superior equipment, connectivity and high levels of security. As service continuity and reliability is paramount to a hosting provider such as Ultraspeed, the company needed to find a colocation provider who could guarantee the highest level of connectivity.
In order to identify the best colocation provider that suited its needs, Ultraspeed conducted a stringent assessment of potential facilities, visiting over 10 different London data centres.
“Telehouse emerged as the cost experienced, trustworthy partner offering the highest levels of reliability in the industry. The company’s facilities are world class, and the fact that Telehouse hosts all the major ISPs demonstrates its continued strength of service.”
– Jordan Gross, commercial director of Ultraspeed
Solution
Ultraspeed selected Telehouse for its proven track record of reliability and industry leading data centre facilities. As the most experienced provider of premium data centres in the UK, Telehouse’s London Docklands and City sites provide a strong base for Ultraspeed’s hosting offering. Naturally, Telehouse became home to Ultraspeed’s main IT infrastructure, which supports mission-critical business functions such as 24×7 customer service and support.
Telehouse data centres offer the ideal operational environment for Ultraspeed’s suite of over 20 servers, providing uninterruptable power supply (UPS), generator back-up and state-of-the-art cooling. Additionally, Telehouse offers the highest levels of physical security, including fire detection, video surveillance, perimeter detection and card reader access control, guaranteeing 24/7 security and protection.
Thanks to Telehouse’s remote-hands service, minor IT issues, such as rebooting servers, are dealt with by Telehouse’s onsite, expert engineering teams as part of the company’s managed service package, guaranteeing Ultraspeed complete peace of mind and convenience. Ultraspeed also draws key benefits from Telehouse’s London location and geographical dispersion of the individual sites, allowing Ultraspeed to support customers requiring disaster recovery. As a major internet hub, Telehouse is also able to provide Ultraspeed with unrivalled connectivity and access to international Tier – 1 carriers such as Abovenet, Interoute and TeliaSonera.
Results
Establishing Telehouse as its trusted colocation provider has enabled Ultraspeed to build its business of providing premium hosting at a competitive price. Reliability of service at Telehouse has been the key to Ultraspeed’s ongoing success, enabling the hosting provider to deliver uptime of over 99.99%. Since establishing Telehouse as its colocation partner, Ultraspeed’s business continues to evolve. This included the highly successful launch of Ultraspeed’s diskless server platform which saw the company greatly expanding its customer base and subsequently its footprint requirement with Telehouse.
Robert Harris, Technical Services Director at Telehouse concludes:
“In working with Telehouse, Ultraspeed has managed to provide superior continuity and customer service, further establishing its reputation as a leading hosting provider. Telehouse continues to reinvest money on an ongoing basis into our facilities to ensure organisations like Ultraspeed have a solid partner to support their growth.”