Data Centre Operations Service Planner

Salary: Competitive salary excellent benefits (travel allowance, bonus scheme, pension, health insurance)

Location: London, Docklands

Job Type: Permanent / Full Time

Starting Date: ASAP

Job Overview:

Data Centre Operations Service Planner will provide support in planning and coordinating of all maintenance requests and workflows, as well as provide general administrative assistance to the Data Centre Operations Department. Utilising the Computer Aided Facilities Management (CAFM) Software System and acting as a System Administrator for the CAFM software.

Key tasks

To create high-level plans/maintenance schedules for activities taking place across the data centre campus.
To monitor and track department projects and report on progress, highlighting risks and possible delays. This involves keeping the Planning Manager informed about milestones ensuring projects stay on track.
To support in the preparation of customer audits and providing evidence on maintenance activities and completed works to demonstrate end-to-end close-out
To update daily FM shift attendance register providing highlights of gaps in attendance.
To support the auditing of the CAFM system to ensure the integrity of the data held within the CAFM system is up-to-date and accurately maintained, at all times.
To track and oversee the FM provider’s delivery of PPMs and Reactive works
To review assets (current and new) created on CAFM to ensure the correct set up of contractual planned works for third-party sub-contractors and current FM provider
To ensure newly handed over assets are correctly set up on the CAFM system, for example, naming convention, location, PPM frequency and Instruction sets.
To assist with ensuring the PPM Change Control tracker is kept up to date
To ensure 3^rd party service reports are received against each scheduled maintenance task, track against maintenance schedule highlighting gaps and risk
To assist and participate in creating regular weekly maintenance audit schedules with DC Ops team and FM provider. Support the tracking of tasks and follow-up actions.
To liaise with DC Ops team to review completed works to ensure the smooth approval of the monthly FM billing application
To support the wider DC Ops team in processing orders.

Essential requirements:

Experience in project planning/scheduling and reporting
Experience in the data centre sector or telecommunications
2-4 years of experience in a Facilities Maintenance co-ordination role
Knowledge and/or experience working in an ITIL environment
Preferably experience in Asset Management
Excellent interpersonal skills with all levels of company personnel and clients
Ability to work in a confidential manner and show sensitivity
Ability to work accurately, with good attention to detail prioritising skills
Good organisational skills
Excellent planning skills
Pro-active
Problem-solving skills

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