The two-tier premium customer success service provides dedicated support and tailored solutions for customers with unique operational and regulatory needs
London, UK – 9th October 2024 – Global colocation provider, Telehouse International Corporation of Europe, has today announced the launch of Telehouse Customer Plus, a premium concierge service designed to offer customers enhanced, highly-personalised support for managing their operational relationship with Telehouse.
The premium concierge service builds upon an already successful programme that has for several years been delivering exceptional results for customers with bespoke needs. Telehouse has now formalised the service to meet the increasing demand from businesses that require a highly integrated and strategic partnership with their colocation data centre provider, particularly in industries with stringent regulatory and operational needs.
Telehouse Customer Plus is available in two tiers, Gold and Platinum, to accommodate a wide range of business needs. The Gold tier is ideal for businesses requiring dedicated support with regular service reviews and detailed reporting. Clients in this tier benefit from a dedicated Customer Success Manager who serves as a central point of contact, manages onboarding and ensures smooth escalation of any issues that arise. This tier also includes regular reporting on service performance, updates on power usage and metrics such as SLA compliance. In addition, businesses in the Gold tier receive invitations to regular business review meetings to ensure ongoing alignment between their operational needs and Telehouse’s services.
For customers with more complex requirements or critical infrastructure needs, the Platinum tier offers enhanced support. In addition to all the benefits of the Gold tier, Platinum customers receive unlimited audit coordination and documentation support, helping them navigate regulatory compliance effortlessly.
Weekly operational meetings provide direct communication on upcoming maintenance, security and facilities updates, while project coordination ensures that clients’ initiatives stay on track. The Platinum service also offers peer-to-peer engagement opportunities, allowing customers to connect with over 1,000 partners in the Telehouse connectivity ecosystem.
Nick Layzell, Customer Success Director at Telehouse, commented, “We created the Telehouse Customer Plus service in response to growing customer demand for a service that goes beyond our existing account management package. Our Customer Success Managers act as the central hub for client communications, ensuring smooth operations, faster issue resolution and a more strategic relationship with Telehouse. The Telehouse Customer Plus service elevates the customer experience and helps to support their growth in a rapidly changing industry.”
For more information about the Telehouse Customer Plus service and how it can support your organisation’s operational needs, visit www.telehouse.net/products/customer-plus