Included in any colocation services package from Telehouse, we provide unrestricted access to a highly skilled, experienced team of support engineers. Our aim is to deliver the same or even greater provision than if you were to run your systems in house with your own staff. It’s the only way you can realise the true benefits of colocation.
· 24/7/365 availability.
· No restrictions on call out or usage.
· Access to both Technical Support and Service Engineers.
· 15-20 minute average turnaround time for issue resolution.
1. Check alarm status on customer equipment and provide fault investigation where required.
2. Investigate faults on customer circuits supplied by Telehouse which includes full end-to-end test and repair where applicable.
3. Change out of faulty equipment peripherals such as network cards, power supply units, hard disks, memory etc and replace using spares supplied by the customer.
4. Perform equipment resets/reboots at the request of the customer.
5. Investigate localised customer network issues when notified by the customer.
6. Liaise with the Customer regarding equipment and circuit installations at the customer location.
Utilising the level of expertise held within our data centres, Telehouse also offer a number of additional services to provide extra support to our customers. These have been developed over the past 25 years to provide both fast turnaround and improved OPEX efficiency. Contact a member of our team today to find out more.