Telehouse - Data Centre Jobs

Sales Support Assistant

Salary: Competitive salary + excellent benefits (travel allowance, bonus scheme, pension, health insurance)
Location: London, E1W
Job Type: Full time/Permanent
Starting Date: ASAP

 


Job Overview:
This position is responsible for co-ordinating new and existing complex client queries, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations. Working collaboratively to ensure the delivery of customer requests is achieved within specified SLAs and to ensure customer satisfaction, by delivering a high level of service. Respond to client queries, requests, and issues to resolution. 
 

Key Tasks: 
  • Respond to incoming telephone or email sales enquiries, responding with sales collateral and product information within agreed response times
  • Manage the incoming customer enquiry process, recording sales opportunities on Salesforce and filemakers, and taking responsibility for allocating leads to the appropriate salesperson, tracking the progress
  • Produce system-generated customer quotations for both one-off and recurring sales of cabling and small works, issue to the customer and manage the return and checking of received documentation. Ensure there is a clean handover to internal departments within agreed process and turnaround times
  • Assist with the production of regular reports, such as the Monthly Sales & Marketing reports
  • Reconciliation and validation of Salesforce /  Filemaker-generated customer quotations
  • Manage contact with customers and prospects by post, email and telephone, on behalf of and under the direction of the Team Leader and Senior Manager
  • Support the Team Leader to deliver an efficient Customer Service.
  • Achieve and maintain an excellent understanding of Telehouse Europe’s portfolio of services.
  • Collaborates with existing clients to gather and understand clients’ requirements for add-on services and independently takes action from opportunity to fulfilment.
    Understands clients’ footprint and contractual agreement.
  • Develop a keen understanding of the clients business drivers and map them to Telehouse products and services
  • Maintain the sales database (SalesForce.com) for follow-up, lead tracking and pipeline development efforts / requests and escalate to the relevant team.
  • Ensures customers issue and Escalation Handling is efficient, escalating issues to the cabling team or other stakeholders for issue resolution
  • Acts as point of contact with customer on escalations on issues in collaboration with the Team Leader.
  •  Follow up actions from customer queries and escalations.
  • Develops and builds strong relationships with Sales, Operations, cabling, marketing, legal and other cross functional teams.
  • Gains clear understanding of customer needs and queries and builds discusses with Senior manager and Team Leader, ways in which Telehouse can enhance and optimize client outcomes.
  • Carry out any other duties that may be assigned from time to time.

Essential Requirements:
  • Minimum of 1+ years in a Sales related equivalent role or prior relevant experience.
  • Experience in a high pressure, customer facing role.
  • Proven track record in building positive relationships with clients.
  • Experience in a technical industry; preferably IT, telecommunications or data centres.
  • Collaborative personality and able to build strong personal relationships.
  • Highly organized, with attention to detail and a dedication to resolving issues.
  • Calm and effective under pressure. Able to remain professional in high stress situations.
  • Able to plan, execute and manage high volumes of work.
  • Embraces change.
  • Excellent written and verbal English communication skills are essential.
  • Technical aptitude and understanding of the technical service industry preferred.
  • Able to interact with all levels of internal and external clients.
  • Requires strong analysis, judgment, negotiation and problem solving skills.
  • Flexible attitude in accepting unique and non-standard solutions.
  • Able to maintain a Positive Attitude
  • Versatile, Resourceful, Passionate
  • Demonstrated ability to work in a fast paced environment and deliver on commitments
  • Experience communicating with technical (IT) and business solutions audiences
  • Professional presentation skills and demeanor on the phone and in person
  • Team oriented, enthusiastic, and self-motivated
  • Strong PC skills, including knowledge of Windows, Word, Excel and SalesForce.com
  • Proficiency in negotiating agreements and strong negotiation skills.
  • Demonstrated success managing large and complex customer relationships.
  • Professional ethic, strong integrity; must have a “can-do” attitude and be self-motivated

Desireable:
  • Marketing, Customer Service or Engineering/Technical background
  • Previous telecoms or hosting experience, preferably in a sales environment with an understanding of co-location or managed service sales.

Personal Attributes:
  • Excellent communication and influencing skills
  • Customer focused
  • Flexible attitude
  • Highly motivated
  • Organised
  • Team worker
  • Ability to prioritise
  • Excellent problem solver
  • Ability to operate successfully in competitive market – tenacity and resilience
  • Ability to work under pressure
  • Goal orientated
  • Ability to quickly assimilate customers’ environments/ needs and respond accordingly

How To Apply
To be considered for this position, please apply online attaching your CV and Covering Letter. Alternatively, send your CV and Covering Letter to careers@uk.telehouse.uk